Privacy Policy

1. Who We Are

Kelowna Flooring Superstore (“we”, “our”, “us”) operates the website at kelownaflooringsuperstore.com. We are located at Unit 16, 830 McCurdy Place, Kelowna, BC V1X 8C8. You can reach us at kfssteam@gmail.com or by phone at (250) 860-7847.

2. Information We Collect

We collect information you provide directly when you:

• Submit a free estimate request (name, address, phone, email, project details)
• Contact us through our contact form (name, email, message)
• Sign up for our email newsletter (email address)

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This is done through Google Analytics (see Section 4).

3. How We Use Your Information

• To respond to your estimate requests and inquiries
• To send you promotional emails and flooring tips (only if you opted in)
• To improve our website based on how visitors use it
• To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymized information about how visitors use our site (pages visited, time on site, referring source, etc.). This data is transmitted to and stored by Google on servers in the United States.

Google’s use of this data is governed by the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Form Submissions (Formspree)

Our contact and estimate forms use Formspree to securely transmit your submitted information to our email. Formspree’s privacy policy is available at formspree.io/legal/privacy-policy.

6. Room Visualizer (Roomvo)

Our website uses the Roomvo room visualization tool. If you use the visualizer and upload photos, those images are processed by Roomvo. Roomvo’s privacy practices are governed by their own privacy policy available at roomvo.com.

7. Cookies

We use cookies primarily through Google Analytics. These are small text files stored in your browser. You can control cookies through your browser settings — disabling them may affect some website functionality.

8. Data Retention

Form submissions (estimate requests, contact messages) are retained in our email inbox for as long as needed to respond to your inquiry and conduct business. Newsletter subscribers are retained until they unsubscribe.

9. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for us to use your information (subject to legal requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at kfssteam@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date at the top.